F A Q
Can I send my products to you & how?
Yes, of course! You can use your preferred postal service or courier to send your products, which we will keep in good condition and return to you after the project is completed. Click here to get more information about the process.
Do you include retouching in the price?
Yes, basic retouching and general cleanup. Packshots also include cutting out onto white and reflection or shadow. Any other retouching will be charged per hour as extra cost.
How long will it take to get my images/design work?
Usually within a working week. For high volume and complex work, the turnaround times will be estimated at the outset of the project.
Do you have any props?
Yes, but maybe are not suitable for your product. If you’re in need of any specific props, I would be happy to source them. So please give enough time to order them prior to the start of the project.
HOW WILL I RECEIVE MY IMAGES/DESIGN WORK?
All final files are delivered via the digital download service We Transfer or Google Drive. You do not need to open any account for these services, you just have to click on the link I will send you.
Initially all files are supplied via a review folder, where you can annotate the image/graphic with comments to provide any feedback for amends. Once the files are approved, they will be sent via the digital download service as above.
What format will my images/DESIGN WORK be supplied?
Full Resolution JPG for images and JPG/PNG/PDF for graphic files. Please advise if you need any specific file formats or colour profiles.
WHEN AND HOW DO I PAY FOR MY IMAGES/DESIGN WORK?
50% upfront is required once the quotation is agreed and 50% on completion. You can pay via bank transfer or PayPal.
When will my PRODUCT be sent back & how?
Don't panic! Items will be sent back once images have been approved and they will be in the same condition as they arrived. We will keep in touch regarding how and when you would like your items sent back.
Click here to get more information about the process.
Packshot Photography shows clearly your product and is taken against a pure white background. A white background is generally preferred as it brings focus to the product, avoiding any distractions. It usually consists of a single image or series of images, which are taken from a variety of angles to show off the product’s features and details. Usually, the images are supplied with drop shadows and or reflections. The primary purpose of Packshot Photography is to ensure that the product's colours, form and labelling are clear and as accurate as possible, to reflect the product exactly the way it looks in real life. Packshot Photography leaves little room for artistic or creative expression but provides a perfect combination of aesthetics and information.
CREATIVE PRODUCT PHOTOGRAPHY
Creative Product Photography shows your product in its best light. It’s all about highlighting the features, benefits and details of the item being photographed. Typically requires more sophisticated equipment and techniques than Packshot Photography. The aim is to elevate your product through different angles, lighting techniques, props, composition and backgrounds to get the best results and show it most appealingly.
Lifestyle Product Photography shows your product in ‘action’, helps your potential customers understand what the product looks like in a suitable context, trying to capture the essence of your brand in a proper ambient, sometimes featuring models.
Is the strategy to build a Brand. It’s the process designed to help potential customers quickly identify and (hopefully) choose your product over the competitors. In 3 words: name, qualities and personality of the brand.
Brand identity is part of Branding and includes all the visual elements associated with your brand, from your logo and typography to colours, product packaging design, website design, and even your social media graphics. In 3 words: name, tone of voice and visual identity design (which includes the logo design).
A Logo is a graphic element that can be considered the foundation of your brand identity. It’s a combination of typographies, graphics/symbols, and colours that try to attract the attention of potential customers. A good logo is an easily recognisable graphic symbol that grabs attention, makes a strong first impression, is memorable and separates you from your competitors.